In this page you can find some of the most frequently asked questions about our services,
please open a service request if you don't find the answer you are looking for.

Sentopia Mail Services - Campaign Quick Start

1. Login with the credentials you have received from us
2. Click "View All Lists" to add a new list (import from CSV)
3. Click "Create new campaign", enter the subject, content and click "Save & Next"
4. Select the list(s) you created and click to either send the newsletter immediately or to schedule it

Sentopia Mail Services - Working with Templates

1. Login with the credentials you have received from us
2. Click "All Templates" to see existing templates or create a new one
3. Click on the "Create a new campaign with this template" icon
4. Enter the subject and click "Save & Next"
5. Select the desired list(s) and click to either send the newsletter immediately or to schedule it

Sentopia Mail Services - How do I setup an Autoresponder?

1. Click "View all lists"
2. Select the desired list
3. Click "Autoresponders" at the top right of the screen

Sentopia Mail Services - Why can't I change the "From email" field when editing a campaign?

The "From email" address is configured according to the SMTP relay that was assigned to your account, this is to make sure your newsletter has a valid SPF record, DKIM signing and proper reverse DNS values. This way no changes are needed in your domain's DNS settings. Subscribers will see the "From name" and will be able to reply to the specified "Reply to email" address.

Sentopia Mail Services - Campaign says 'Preparing to Send' but stays at 0%

This means the campaign has been added to the sending process, it will start sending in just a few minutes at most.

Cloud Services - Email Configuration

How to setup new email accounts?

Please use the following email setup guide:

Email Setup Guide

Cloud Services - Domain Setup

Initial configuration of your instance.

Please use the following guide to quickly setup one or more domains

 

Quick Start Guide

Cloud Services - WWW Redirect

Create or edit the file .htaccess in the base directory of your domain and then add or append the following:

 

RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]